Kelly Smiley

Client Service Representative

Kelly Smiley

Client Service Representative

Kelly Smiley_Client Service Representative_2

Roles & Responsibilities: In her current role as a Client Service Representative, Kelly assists with benefit plan renewals, open enrollment, client document preparation and coordination between clients, internal stakeholders and vendors/carriers.

Kelly also assists a variety of clients by processing numerous eligibility transactions with multiple carriers, assists in day-to-day client questions and issues regarding benefits, billing/claims inquires, and eligibility/enrollment. In addition, she maintains client databases with status transactions and confirmations.

CCG Team Member Since: 2017

Oakland University, Bachelor of Communication and Public Relations


  • Licensed Michigan Life, Accident and Health Insurance Agent

CCG Committee Involvements:

  • Member, CCG Development & Engagement Committee
  • Member, CCG Annual HR Leadership Forum Committee
  • Member, CCG Charity of Choice Committee

Personal Interests: Kelly enjoys summer weekends in Port Huron, traveling, spending time with family, volunteering, and barre classes.