Kyle Muxlow

Account Manager | Team Leader

Kyle Muxlow

Account Manager | Team Leader

Kyle Muxlow_Account Manager_2

Roles & Responsibilities: Kyle focuses on supporting the Account Director and clients by providing reports, communicating concerns and resolving client and carrier issues. In this role, he drives the renewal process with clients and develops renewal strategies, and participates in client meetings and presentations. In addition, he provides ongoing compliance education to clients and works with his internal team to lead the successful coordination of achieving team goals and objectives.

  • Collaborates with the Account Director in the development of client renewal strategies;
  • Builds and maintains relationships with clients on an ongoing basis by identifying client objectives and quarterly service needs, providing support, and resolving service related issues;
  • Manages benefits plans, renewals and other projects to ensure successful outcomes, including coordination between clients, internal stakeholders, and vendors/carriers;
  • Participates in the sales cycle (prospect, sales, implementation, and retention) by working with the Account Director in the development of new and ongoing business service strategies;
  • Prepares client meeting presentations and deliverables around renewal strategies and actively participates in client meetings;
  • Manages renewal contracts and reviews for accuracy;
  • Ensures implementation of policy changes with carrier(s);
  • Coordinates enrollment of new team members and dependents;
  • Ensures accuracy of enrollment materials for final presentation at annual employee education sessions by reviewing, confirming, analyzing and comparing benefit plan information;
  • Conducts annual open enrollment meetings and webinars;
  • Manages and provides all client/team member education/communication materials and resources; and,
  • Provides ongoing compliance support and resources regarding state and federal regulations, ACA, COBRA, HIPAA, FMLA, etc.

CCG Team Member Since:  2011

Education: Michigan State University, Bachelor of Art in Science, Major in Finance

Certifications:

  • Licensed Life, Accident and Health Insurance Agent – MI

Personal Interests: Kyle enjoys the outdoors, especially fishing and playing golf, and has a passion for movies and music.

Contact:
kmuxlow@cambridge-cg.com