Michelle Accardo

Account Manager

Michelle Accardo

Account Manager

Michelle Accardo_Account Manager_2

Michelle Accardo has been an Account Manager within the Cambridge Benefits Consulting Practice Group for over 16 years and is responsible for supporting small and mid-size clients. In her role, she supports the CCG Account Director in driving the renewal process with clients, developing renewal strategies, participates in client meetings/presentations, helps provide compliance education/support to clients and works with her internal team to lead the successful coordination of achieving client goals and objectives.

Roles & Responsibilities:

  • Collaborates with the Account Director in the development of client renewal strategies;
  • Builds and maintains relationships with clients on an ongoing basis by identifying client objectives and quarterly service needs, providing support, and resolving service related issues;
  • Manages benefits plans, renewals and other projects to ensure successful outcomes, including coordination between clients, internal stakeholders, and vendors/carriers;
  • Participates in the sales cycle (prospect, sales, implementation, and retention) by working with the Account Director in the development of new and ongoing business service strategies;
  • Prepares client meeting presentations and deliverables around renewal strategies and actively participates in client meetings;
  • Manages renewal contracts and reviews for accuracy;
  • Ensures implementation of policy changes with carrier(s);
  • Coordinates enrollment of new team members and dependents;
  • Ensures accuracy of enrollment materials for final presentation at annual employee education sessions by reviewing, confirming, analyzing and comparing benefit plan information;
  • Conducts annual open enrollment meetings and webinars;
  • Manages and provides all client/team member education/communication materials and resources; and,
  • Provides ongoing compliance support and resources regarding state and federal regulations, ACA, COBRA, HIPAA, FMLA, etc.

CCG Team Member Since: 2002

Certifications:

  • Licensed Michigan Life, Accident and Health Insurance Agent

Personal Interests: Michelle enjoys spending time with family and friends; cooking, especially for holidays; music, live concerts, especially jazz; and watching her grandson play sports; and travel.

Contact:
maccardo@cambridge-cg.com